Refund policy

Refund & Return Policy

1. Return window
All return or refund requests must be sent to us within 5 business days of delivery, as shown by the carrier's tracking. We can't accept requests made after this window.

To start a request, email tcg@ldbduel.com with your order number and the reason for the return. Items sent back without an approved request will not be accepted.

2. Condition of returned items
Returned items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

3. Fees for approved returns
The following are deducted from every approved refund:

  • a handling fee of 20% of the product's full MSRP,
  • the payment platform's processing and billing fees for the original order, and
  • the cost of return shipping, which the customer pays.

Exceptions: see section 5.

4. Repeat return requests
If a customer has already made a return request with us, LDB Duel reserves the right to reject any further return request at our sole discretion, without explanation.

5. Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 5 business days of delivery with photos. We'll replace the item or refund it in full. The fees in section 3 and the limit in section 4 don't apply to these cases.

For sealed products from other brands, see section 6.

6. Non-returnable items

  • Custom and personalized products, including custom-printed sleeves, deck boxes, playmats and field centers
  • Sealed products from other brands (for example booster boxes, packs, tins and other sealed trading card game products not made by LDB Duel). These can't be returned or exchanged, opened or unopened, unless the product we shipped is not the product you ordered. In that case, email us within 5 business days of delivery with photos, and we'll send the correct item or refund you in full.
    If a sealed product arrives damaged in transit, email us within 5 business days of delivery with photos of the item and its packaging, and we'll help you file a claim with the carrier. Damage in transit does not qualify for a return or refund from LDB Duel.
  • Sale or discounted items
  • Gift cards

7. Exchanges
We don't offer direct exchanges. Return the original item following this policy and place a new order for the item you want.

8. Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds, minus the fees in section 3, are issued to the original payment method. Your bank or card provider may take several business days to post it.

9. Your legal rights
Nothing in this policy limits any rights you have under applicable consumer protection laws.